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Communication is an interactive process
Communication is an interactive process






If you have specified a form data model while creating a text, the properties in the form data model appear in the left pane of the text editor. For more information on form data model, see AEM Forms Data Integration. By inserting form data model properties in text, you can fetch and populate recipient-specific data from the associated data source while previewing an Interactive Communication.

communication is an interactive process

You can personalize text document fragments by inserting the form data model properties. Personalizing a text document fragment using form data model properties For more information on options in text, see Create text. Navigate to a text document fragment and select it.You can also choose to edit a text document fragment from within an Interactive Communication editor. You can edit an existing text document fragment using the following steps. Now you can proceed to using the text as a building block while creating an Interactive Communication. Copy paste formatted text from other applications.Type in the text and use the following options for formatting, conditionalizing, and inserting form data model properties and variables in your text: If you have chosen to create a form data model-based text, the form data model properties appear in the left pane. When you save this text, the newly added tags get created.Ĭreate Text page appears. Tags: Optionally, to create custom tag enter value in text field and press Enter.For more information on Form Data Model, see Data Integration. While creating text and condition for an Interactive Communication, ensure that you use the same data model that you intend to use in the Interactive Communication. When you select Form Data Model radio button, Form Data Model* field appears. Form Data Model: Optionally, select the Form Data Model radio button to create the text based on a form data model.Description: Type a description of the text.Although the value in the Title field is automatically copied to the Name, you can edit the value.

communication is an interactive process

The special characters, spaces, numbers, and non-English characters entered in the Title field are replaced with hyphens in the Name field. The Name field is automatically populated based on the Title field. In the Name field, you can enter only English language characters, numbers, and hyphens. No two document fragments (text, condition, or list) in any state can exist with the same name in a folder.

  • Name: The unique name for the text, within a folder.
  • Texts are referred by their titles (when available) such as in thumbnails and properties. Titles need not be unique and can have special characters and non-English characters.
  • Title: (Optional) Enter the title for the text document fragment.
  • For more information, see Inline condition and repeat. Using repeat, you can format and structure such dynamic information.

    communication is an interactive process

  • Repeat: You may have dynamic information in your Interactive Communication, such as transactions in a credit card statement, the number of occurrences of which may keep changing with each generated Interactive Communication.
  • The agent fills in/selects values in variables or binds the variables to data sources while preparing the Interactive Communication for submitting it to a post process.
  • Variables: In text document fragment, variables are not bound to a backend data source.
  • A rule could also be based on form data model properties and variables.
  • Rule based content: Parts of content in a text that appear or get hidden based on a rule.
  • communication is an interactive process

    Data model objects: The data properties use a back end data source.The text document fragment in Interactive Communication supports the following type of dynamic data: By changing these values, the same Interactive Communication can be used to prepare Interactive Communication for different customers using the Agent UI. For example, the customer name in a salutation could be a Form Data Model (FDM) property with its value made available at runtime. You can also apply rules and repeat within a text document fragment. A dynamic paragraph may contain form data model properties and variables. OverviewĪ text document fragment consists of one or more paragraphs of text. The other three are conditions, lists, and layout fragments. Creating and editing text document fragments to be used in Interactive Communications - text is one of the four types of document fragments used to build Interactive Communications.








    Communication is an interactive process